Flares are shipped in custom packaging to ensure safe delivery. In the event the flares are damaged during shipping, the customer is required to wait for inspection from the shipping company as well as to take specific pictures of the damage to the part and packaging. Flarespace, LLC will not be responsible for repair or replacement of damaged flares if an inspection doesn’t occur. Please let us know immediately if flares sustain damage during their time with the shipping company. Do not have parts repaired or dispose of packaging until the claim resolution process is finished.