33.5" from the factory floor. *This will change depending on the flooring system you use.
We have detailed DIY installation videos and extensive written instructions included with your Bed System order. We're also always happy to answer questions directly – just shoot us an email at info@Flarespace.com.
If DIY is not your thing, Flarespace encourages all clients to seek one of our professional installers. It is a custom part that requires dry fitting and careful installation, so an experienced installer is a great option to get the job done.
The kits are heavy, so we have developed a custom crate to protect during shipping that will be delivered on a pallet to the address that you provide. Make sure you're accounting for a heavy package and pallet at your delivery location for a successful delivery.
All of our parts are made to order, and we, therefore, do not accept returns. Bed System are shipped in custom packaging to ensure safe delivery. In the event that products are damaged during shipping, the customer is required to wait for inspection from the shipping company and take specific pictures of the damage to the part and packaging. Flarespace will not be responsible for repairing or replacing a damaged Bed System if an inspection doesn't occur. Please let us know immediately if the Bed System sustained damage during their time with the shipping company. Do not have parts repaired or dispose of packaging until the claim resolution process is finished.
Flarespace utilizes ground shipping within the continental US (shipping charges calculated at checkout). International customers have successfully used freight forwarding companies to ship their Bed System orders outside of the US. Carlile and Vanguard have export logistics centers in the US and assist with account setup and customs requirements. Flarespace will ship to one of these centers.